Terms & Conditions & Privacy Policy

Please read these terms carefully before proceeding with our services

Last updated: July 25, 2025

These Terms & Conditions ("Terms") govern your access to and use of Taxtap's services, including but not limited to tax filing, GST compliance, advisory, and communication.

Scope of Services

Taxtap is a concierge-style compliance service, not a legal entity or financial advisor. We help with:

What We Provide

  • Income tax planning & return filing (ITR 1–4)
  • GST registration & return filing (Regular / Composition)
  • Advance tax computation & payment reminders
  • Document support for foreign income declarations (incl. DTAA)
  • Notice resolution assistance (when within scope)
  • Structure setup (e.g., sole prop registrations)
  • Income tax planning + filing
  • GST registration + returns
  • Advance tax + payment support
  • Late filings + notices cleanup
  • Foreign income + deductions

What We Don't Provide

  • Investment advice
  • Legal representation in assessment hearings

Engagement & Onboarding

  • You are considered an active client only after (a) signing up via our onboarding form, and (b) submitting payment or invoice confirmation.
  • Onboarding requires submitting necessary KYC, income proofs, previous filings (if applicable), and relevant documents via WhatsApp, email, or shared drive.
  • Any delay in onboarding documents affects our service timelines and may waive deadline guarantees.

Client Responsibilities

To ensure accurate filings and compliance, clients agree to:

  • Provide complete, accurate, and timely information.
  • Disclose all sources of income, including foreign, crypto, rental, or other heads.
  • Inform us of any past notices or pending assessments.
  • Share OTPs or portal access for filings (when needed).
  • Notify us in advance if you change phone/email/contact details.

Failure to do so voids our guarantees and may result in penalties from tax authorities, for which we are not liable.

Timelines & Deadlines

We follow internal cutoff dates to ensure compliance:

Filing TypeRequired By
Income Tax ReturnsAt least 7 working days before deadline
GST ReturnsBy the 8th of each month (monthly clients)
Advance Tax (Q1–Q4)3 working days before installment date

We are not liable for missed filings if the client shares documents past these windows.

Corrections, Revisions & Re-filings

We allow free corrections if:

  • The error was made by Taxtap.
  • It is within the same financial year or correction window.
  • The client flagged it within 15 days of submission.

Re-filings due to changes in data post-submission or delayed disclosures may incur additional charges.

Refunds & Cancellations

  • Payments are non-refundable once work has started.
  • Full refunds will be issued for duplicate payments or technical errors.
  • If you cancel before any work is initiated, a refund may be processed after deducting processing fees (up to 10%).

Notice Handling & Support

We offer assistance for:

We offer assistance for:

  • Notices under Sec. 139(9), 143(1), 26AS mismatches
  • Clarifications or corrections issued from CPC (Income Tax) or GST Portal

Not included:

  • Representation in physical hearings
  • Scrutiny case management
  • Legal drafting of responses

Data Privacy & Confidentiality

Refer to Taxtap's Privacy Policy for full details. Key principles:

  • Your data is encrypted and stored securely.
  • No data is ever sold, rented, or shared with third parties.
  • Internal team access is limited on a "need-to-know" basis.
  • We delete client data upon request, unless legally required to retain.

Communication & Availability

We operate via:

  • Email:hello@taxtap.in
  • WhatsApp Support:10am–6pm, Mon–Sat
  • Secure upload links:for documents

Turnaround time for queries: 24–48 business hours

Urgent filing windows will be communicated proactively.

Limitations of Liability

  • Taxtap will not be liable for government delays, refund processing issues, or penalties arising from delayed/disputed disclosures.
  • Maximum liability (if any) is capped at the service fee paid for that specific scope.
  • You agree to indemnify Taxtap against any claims arising from false or misleading data shared.

Termination of Services

We reserve the right to terminate service if:

  • You breach terms or share fraudulent data
  • You are unresponsive for 15+ days during an active service window
  • There is verbal abuse, harassment, or misuse of our team or systems

You may terminate at any time. Final deliverables will be handed over based on the completion stage.

Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes arising shall be subject to jurisdiction of courts in Delhi NCR, India.

Thanks again for considering Taxtap for your tax compliance needs. Feel free to contact us with any queries, and we look forward to helping you stay compliant and stress-free.

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